I just had a great experience with Certain Services. Easy to schedule, kept updated about arrival and Joe (my technician) was courteous, thorough and informative as he changed the filters in my reverse osmosis system. He also checked out problems I’m having with one of my toilets and he gave a clear and honest assessment of the internal mechanism as he saw it.
I had an amazing experience with your company. The appointment was set, confirmed and fulfilled promptly. The technician Joe was extremely thorough, knowledgeable and professional. We spoke from site and he repaired the issue quickly. The pricing was very reasonable. I will definitely use your company again in the future.
This company —especially Joe—continuing to amaze and impress me!! Their commitment to their customers is unsurpassed, and the knowledge base they possess is stunning! I honestly have never had such quality service from any company before! Kudos to the team—-I am forever loyal!
Very good company! Efficient scheduling system, accurate information and times provided. The Techs are extremely well versed (pun intended), know their stuff. arrive on time with what they need and repair/replace/fix the problem. Really pleased with the professional service and reasonable pricing.
Certain Services is reliable, dependable, knowledgeable, professional and has a knack for hiring the best! After 3 years using this company, I have never been disappointed. Thank you, Certain Services for taking the worry away by keeping my water purified and flowing!
I have used Certain Services several times for my water tanks. They set up a pump and recently they connected another tank to the main one and added a 6 head pvc faucet set up. I love it! They do neat work and are timely. Thanks guys!
Trevor, Kelly, Joe and Bailey did a great job of explaining Certain Services products, setting up a mutually agreeable install time and installing the water softener and reverse osmosis systems. I’ll happily recommend Certain Services to others as it was recommended to me!
We are so happy and excited that we found Certain Services, they are honest and prompt and always prefessional. Highly recommend to anyone looking for well service
Jun 8My girlfriend texted me around 1pm that we had No water and I knew the Well Pump was dead so I called your Company and in 3 Rings my call was answered and I needed same day service so the Operator found me a Service Man (Cody) and He arrived at my home around 5pm and he had my 100 foot well done and working by 8 pm! This was greatly appreciated since I didn't Miss any work time or use any Vacation. Thank you so much for the prompt emergency service and a Big thanks to Cody because he was a great guy and that young man can work! Thanks Guys. Sincerely,Andrew J Casino
I have been using this company since they replaced my last unit about 4 years ago. They always give prompt, professional service and during Ian the owner of the company came out as soon as possible to get me back and running. Great company!
Three years. Three contraptions. Still stinky water. ENTER BILL CERTAIN AND HIS FAMILY; OUR WATER IS BETTER THAN EVER!!! THANKS TO ALL OF YOU!! Bill was RIGHT! CODY did the REBED & IT'S PERFECT!!Jamey & GinaArcadia
We had 2 separate jobs done by Certain Services and were both done quickly and solid. Corey installed a new water heater for us and the cost was average in our area. On a separate day we asked for Cody and he redid the plumbing under our kitchen sink and replace our rusting sink drain/strainer. He did it in just over an hour and the price was very reasonable in my opinion. He was pleasant and explained things in an easy to understand format. I will recommend Certain Services to others who need plumbing services.
We were very impressed with Trevor, the sales representative who had a no high-sales pressure approach, highly knowledgeable and experienced. Great sales presentation! Trevor provided a wealth of information and answered all our questions. He made us feel very comfortable with the service and the process.Cody, the installation technician was also very knowledgeable and experienced. He too answered all our questions to our satisfaction. Cody walked us through the process.At the first sign of any issue Certain Services and we can monitor error notifications via an app provided by the company.We are very pleased to have Certain Services manage our water system.Excellent custom service!
Where do I even begin. What a great experience with a family owned local company. I originally had big name water companies coming out but decided to take a chance on a local company that had a much superior product. Kelly set up my appointments and kept me informed throughout the whole process. Trevor came out and spent time testing out our water and walked us through the products they offered being careful not to over sell us products we don’t need. There was absolutely no pressure in making a decision to “sign today or we can’t hold the price” like other competitors. Trevor gave us 60 days to think it over and we knew by the next day Certain was the company we wanted to work with. Brian came out to install our water softener and RO system and from start to finish worked with my wife and I to make sure everything was exactly what we wanted and even suggested tips and tricks for us. Brian took his time and kept his work area clean. Brian walked me through every step of the processes making sure I knew exactly what was going on. I am absolutely blown away that there are still local small businesses that go above and beyond and treat you like family still. I will be a long time customer now and recommending all my friends/family. Well done Certain! You have restored my faith in what true customer service should be like.
Highly recommend this company, Brian the technician did an Excellent job fixing are leak in the concrete wall. Thank you. Will highly recommend you to anyone for services. 3/18/24
UPDATE MARCH 12, 2024Today Mr Cody did wholehouse pipe chlorinationtreatment. Chlorine sits inpipes for six hours then weran all cold taps and outsidespigots for one minute asinstructed. Some black watercame out of the tap whereinitial odor was detected.No more odor, all is well 👍Great Job once again Codythank you so much andCertainly Great Services!!(Last week cold water smellinglike sulphur.Cody came todiiscover source of odor,Water tested and determinedbacterial contamination likelydue to water sitting stagnantduring week of no power afterIan. Hydrogen peroxide treatmentToday Step one. Follow up next weekwhole house pipe chlorination.See above 👆).UPDATE AUGUST 9, 2023Joe came and did maintenance and annual exam on our sulfur blocking filter system flushed out jets with peroxide did great job very thorough brilliant professional and nice guy who likes dogs(our Lucy gave him👍)Thanks for great work we’re in good hands you guys came highly recommended by our neighbors on Cromey Rd.Christmas Eve 2022:Gary walked us through video call ☎️house full of sulfur gas had to resetand restart timers after poweroutage very brilliant guy got itall taken care of before guestsarrived. Thanks mucho!Mark and Cody took excellent careof our home and family. Provided anexpert professional evaluation ofour home’s urgent problem ofsulphur smell from faucets.Diagnosis was faulty filteringmaterial in sulphur blocker.Replaced bad material with highquality professional grade filterand chlorinated our pipes with great skill and expertise. These guys know what they are doing.Also great treatment from Kelly who manages this teamOur neighbors referred usto these guys and we will call themagain for any water or wellproblems. CERTAINLY thankfulfor your help.Clark FamilyNorth PortUpdate: We ran into anotherbig sulfur gas major stinko problemLate June. It was a real complexconundrum but Cody hung in there with us he took his time and put 110%effort into it and expertly brilliantly figured out and fixed what was wrong.Nick manned the “crisis line” over weekend providing support andgot us through till Monday morning.Certainly Great ServiceThanks mucho you guys.
Bill and his staff have always stepped up to the plate, built my new system, explained everything and now continues to provide exceptional monthly service. You provide excellent service here in Charlotte County and we appreciate it.
We had a great experience from start to finish. The entire staff is wonderful to work with and very knowledgeable on their products. Kelly was the first person I had contact with and she sent a very thorough email and went over a lot of things to get the ball rolling. Trevor came out and he did a fantastic presentation and showing us how the system would improve our water. Dylan did an outstanding job on the installation! He made sure we were happy with the location of the system.It really shows how much pride everyone in the company takes in their work at Certain Services.I would highly recommend them to anyone looking for a water filtration system!Many Thanks!Stacey L
When we wanted to add softened water and an RO system to our condo, we spoke with 3 possible companies. Trevor came to my place and checked the water quality, was timely, knowledgeable, informative and a pleasure to deal with.He arranged installation by Joe who was skilled, thoughtful, punctual, clean, and most concerned about a neat and well run install. Joe was excellent! The system we are already enjoying, from soft water showers to high quality drinking water at the sink (plumbed into the fridge, ice maker and dishwasher too!)Thrilled with the quality of service, product and pricing was better than compared companies!First time in awhile that I feel I got service and value while being left with a good overall feeling…Thank you for doing a wonderful job!Mike and Ann Thomas
It was great to reach someone on the phone first try (as several other companies I left messages with didn’t even call back) and schedule next day appt. The service technician (Joe - really seemed like a plumbing service expert) He explained everything and completely cleaned up from cutting into the drywall. My first time using this family run company was a really good experience and I would choose them again.
The absolute best customer service!! I needed them three times in the past 2 weeks as an emergency call and troubleshooting and they were right there for me! A great staff that is knowledgeable too.
We had our well pipe burst on Wednesday after 6pm, panicking I didn’t know who to call, I searched in the area and found Certain Services. The after hours answering service was quick and extremely easy to talk to. Knowing it was valentines Day and most people are out, I didn’t expect a call so quick from their technician. Brian was able to help me on the phone get my water turned off and told me his boots just needed tied and he would be right there. Shortly after, he showed up ready to work. It had already started to get dark so we knew time was limited. He was able find the issue, work fast, and unfortunately due to it being to dark he wasn’t able to finish that night. Thankfully he retuned first thing in the morning and fixed us right up! We are very impressed with his time, ability, and commitment to making sure this was taken care of and fast! If you need a service that has quality customer service, fair prices, and one of the best techs out in the field, I say give them a call because they made sure we were fully taken care of in an extremely vulnerable situation.
Certain Services is excellent. Real value provided with superior water treatment systems, responsive customer service and post sales support always available by phone or email. Thank you Certain Services. All the best in 2024 and beyond.
They came, they saw, they cleaned and inserted new water filters, exactly what they were hired to do; no fuss, no mess, no problems. They are on yearly call to continue their work at my house.
Certain Services deserves 10 stars!!! Bill Certain did a very thorough job of testing our well water and explaining why a whole house reverse osmosis (RO) system was the best way to produce pure drinking water. Other companies just wanted to buy their water treatment systems, even if it left a lot of total dissolved solids in our water. We are so happy with our new RO system, and the honesty, integrity, and professionalism of Bill Certain and his service and office teams! The "Certain Care" monthly service has given us peace of mind and is inexpensive compared with other companies. Certain Services is the BEST!
Got our RO system about two years ago and are very pleased with the system as well as the continued excellent service they provide. Certain Services is the best choice we made in upgrading our home since we moved in. Can’t recommend them enough.
Excellent response time, efficient and proficient in making repairs. Our go to plumber for leaks, water conditioning, hot water heater. Highly recommend!Cody did an excellent job servicing our system. Punctual, efficient and very thorough.Very happy with Cody and Certain Services.
I called Certain Services the at 8am because we had no water. They came out the same day and had me up and running. The office staff was lovely and the service guys were great! Unlike most other service companies in Florida, they PROMISED they would be out that same day and even texted when they were on their way. Highly recommend !!!!!
Excellent response and professionalism, Certain repaired my well and gave a solution to another problem with my softener system. Great work and good communication. Go to company for water and well work.
Our problem was solved quickly. Cody was great. He educated us on a few things since we are still in the learning process. Price was reasonable considering it was an emergency visit.
Service was excellent. Very fair prices. Service man didn’t pressure me to buy any other parts, like I have had experience with other companies.HIGHLY recommend this company.Kenneth Stafford
At approximately 5:15 pm I turned on the water and got nothing. I checked the well pump breaker and everything else I knew to do but without success. I called Certain Services and told them my dilemma. They said a technician would contact me soon. I was a little skeptical that we would get someone this late in the day. 15 minutes later I got a call from Joe Puga of Certain Services. He asked me to check a few things so I wouldn’t have to pay a service charge for something minor. There was still no water. He stated that he would be there shortly. At approximately 6:10 pm Joe showed up. He looked at a couple of things and then determined that the well pump needed replaced. He explained the process and the price. He also stated that in a few rare cases the pump is stuck and needs a special technician to drill it out which would be more money. He wanted to make sure I knew everything upfront. He started working on the pull the pump and 15 minutes into it he said the pump is not stuck so we were good. It started getting dark but Joe kept going to get the pump replaced. After he finished we began talking about a whole home reverse osmosis system. He described to me how my system would be replaced and how the equipment would fit. He gave me an estimate and everything.I am very happy with the incredible service we received from Certain Services. Joe is a valuable asset to this company and is not only professional and highly skilled he very friendly and very pleasant to speak with. Big kudos to Certain Services on a job “well” done!
We had an under sink R/O system installed. The technicians, Brian and Dillon, were professional and respectful. We also signed up for their maintenance plan and look forward to a good relationship moving forward.Mike and Pat G.
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