About Certain Services, Inc.
Certain Services, Inc. is a family-owned and operated water treatment, plumbing and well equipment service company. From the beginning, Certain Services, Inc. have devoted themselves to providing top-quality service to their clients in Southwest Florida at a fair price and they hold true to those values today. Customer service, integrity, and all of the forgotten values of the past are what you will receive when working with Certain Services, Inc. They have been involved in the water treatment business for over 20 years and service all makes and models. We offer a 100% satisfaction guarantee.
Certain Services, Inc. started in 2009 by Bill and Chris Certain as Certain Water Service. Bill started out as the soul service tech/sales rep/parts runner/installer (in other words he did it all). After about 2 years they added their first technician and soon after they added Kelly (their daughter) to answer the phones, dispatch and data entry. From there they bought out the residential side of a reverse osmosis (RO) company called, Harn RO. Mr. Harn had been building his drinking water systems for 30+ years and had evolved into a company that built municipal RO plants all over the world. The Certains took over the business with the goal of focusing on customer service. This turned out to be a huge blessing to the Certain family and the business.
Since then they have added 2 other technicians, another office staff member, a part-time sales consultant and recently, Chris Certain left her position as a senior staff accountant for Goodwill industries and started full time at Certain Services. In 2013-2016 Bill Certain served on the board for the Florida Water Quality Association while also pursuing his plumbing contractor certification.
Certain Services is now a state licensed plumbing contractor and an authorized WaterCare Dealer sense 2014. Along with WaterCare products, they also sell and service the CertainFlow line, their in-house built reverse osmosis systems.
Local Florida Reviews
Elena Porchneva
23:49 06 Apr 21
Cody is very professional efficient and knowledgeable technician. We'll definitely use this company in future and recommend it to our friends.
Wayne Sjostedt
17:42 24 Mar 21
Fast service- Honest people-Good products
J Synonymous
17:15 23 Mar 21
We had just bought our home and the second week our well pump failed. We were also interested in treating the water. We called Certain Services and they came out the next day. Jeremy came out amd was very informative and helpful. Being new to Florida we had no idea how bad the water can be. After a thorough water test we discovered that our well high has a very high salt content (which explained the white build up on the faucets). Jeremy gave us our options for fixing the water and we decided to go with a whole house R.O. system. 2 days later, Joe, Nick, and Cody arrived to install the system. All three guys were great! Very friendly, knowledgeable, clean and efficient! We LOVE our water! wonderful experience from start to finish!
Jeffrey Mueller
14:21 16 Mar 21
Needed a new water system to replace the old one. Didn't know exactly what I needed and so many I got a quote from said I needed a whole house RO system around $7500-10,000.Called Certain. Salesman came out, took water sample and analyzed it and I got a system that has no aerator tank to get moldy. Mys system is the newest technology installed by friendly, knowledgeable tech. My system went offline and I didn't know it until they called and sent a tech out the next day to get it back online...no charge.Quality equipment and quality company!They have earned my trust and business!
James Hartshorne
00:04 09 Mar 21
Fantastic customer service and very reasonable. Plan to stay with them for a long time. Thank you.
Chandler Wilhoit
20:55 24 Feb 21
Certain Services was great! Nick took care of our issue & answered all our questions thoroughly and professionally. Will definitely be using them again!
S Stone
13:28 20 Feb 21
Our water suddenly went out late in the evening. We left a message with the phone service and Cody called us back within minutes. After having my husband try a few things, he came out quickly. Cody changed out the faulty switch and we had our water back in no time! He was professional, courteous, and prompt. The after hours call fee was the most reasonable fee I have encountered in years. You can bet we put their number in our phones as we won't even consider anyone else should the need arise for more service.
Steve Lugar
02:33 13 Feb 21
Quick response to our problem of no water. Technician arrived quickly and explained step by step of what he was finding. The corrected the problem and did not get done to well after quitting time. We truly appreciated the services provided by Certain Services.
Michelle Kulas
22:01 10 Feb 21
The employees at Certain Water Services always come right out when we have a problem and fix it as quickly as possible. A couple of times they were able to just walk us through what to do over the phone, saving us the cost of a visit. They recently installed a new water softener for us and they came on time, got it installed correctly, and took away our old equipment. This is the company we use for all of our water needs.
Connie Siekierski
14:05 28 Jan 21
We are extremely happy with the service provided by Nick to get our system back up and running. He was knowledgeable, thorough, and explained what different parts of the system were and how they ran. This was especially useful as we do not have much experience with using a well as our primary water supply. He fixed the problem we had in a timely and cost-effective way, and was very professional and helpful. We will definitely be utilizing Certain Services for our future water needs!
Terry Thomas
18:17 14 Jan 21
Certain Services, Inc.My experience with Nick Swartz was wonderful he walked us through all the ins and outs he answered all the questions and discuss what we could do about upgrading I would definitely recommend him to all my friends
Linda Lee
17:02 14 Jan 21
Cody, one of the service technicians, is a true asset to your company. He is personable and very knowledgeable. He takes the time to answer questions and does a thorough job changing my reverse osmosis filters and checking my water softener each year. He treats my home as if it was his own.I also had bought a new shower head and hadn't installed it yet, so I asked him if he would be able to do it for me. He was willing to fit it into his schedule despite being at the last minute.I'm very pleased with the service I receive from you.
Jeanne Anderson
20:59 11 Jan 21
I can't thank you enough for the quick and expert service we received from your staff on Friday.My husband called me at work around 4:30pm on Friday and told me we had no water from any of our faucets. We had been having water pressure issues and our dishwasher wasn't working, but I was shocked to hear him say "NO water". And it was close to 5pm on a Friday. I was in a panic. We have a "home warranty", so I called them first, but, I was told that wells weren't covered. I did a quick Facebook and internet search for recommended well contractors, but nothing looked right to me until I saw your website. It seemed to cover everything and didn't require me to make a diagnosis before calling.It was 4:45pm when I called and I was hoping you were still open. Amy was an angel on the phone and I soon stopped panicking. I packed up at work and headed for home. I was so surprised to see your truck already parked in front of my house when I got home! An hour later and a few good tips from Cody and our water was restored. We didn't have to cancel our weekend plans or board our dog and check into a hotel. And I didn't feel "ripped off". I felt taken care of and valued.Thank you and thank you to your staff for being so professional and caring.
Lori Clemons
17:31 11 Jan 21
We are very pleased with our service. The technician was polite, professional and well qualified. He was knowledgeable and completed the task in a timely fashion. We had an estimate from a different company that was much higher than you for less services provided. We are so happy to have been referred to your company. We will continue to recommend you to others.
Darwin Graham
20:52 23 Dec 20
I am so glad I called certain services inc. I have had 2 other companies come out to see why my aerator keeps over flowing. They kept changing the float switch which did not fix the problem. I’d wake up every other morning to a small lake in my yard. After calling certain services inc they come out one time and it’s been over a week and the problem has been repaired and only 1/3 of the cost of the other companies which did not find out the real reason it was overflowing. The tech ( CODY ) took the time to explain what the problem was as he was repairing it. HIGHLY RECOMMEND CERTAIN SERVICES INC.
Kevin Tevault
21:47 22 Nov 20
We were completely happy with the sales and service experience with this company, and after having our new system in service for three weeks now, we are delighted with the benefits of soft, clean water. Everyone we dealt with was courteous, knowledgeable, and professional. We never felt pressured to buy more system than we needed, and I felt the cost of equipment and installation was fair and reasonable in comparison to other options I researched. At this point, we are very satisfied customers.
Gary Lofsten Jr.
20:09 12 Nov 20
Bill came out and tested our water and answered all my questions. We decided on a water softener and a reverse osmosis. The softener already has made a huge difference in our whole home! The reverse osmosis water taste great, no more bottles of water! The whole team is great, they have also serviced a few family members of mine, and I am happy we decided on using Certain Services!
Jim Beard
15:48 10 Nov 20
Job well done, on time, professional and cared about the job they were doing. Highly recommend!!!
Matthew Mattson
14:10 22 Oct 20
We had a new sink installed as well as new plumbing underneath. Joe did a wonderful job and was very thorough. He explained everything in detail. We would definitely use Certain Services again in the future.
mckenzie lynk
23:58 20 Oct 20
Cody came by to help out with the well pump issue and was a great help and gave helpful advice!
