About Certain Services, Inc.
Certain Services, Inc. is a family-owned and operated water treatment, plumbing and well equipment service company. From the beginning, Certain Services, Inc. have devoted themselves to providing top-quality service to their clients in Southwest Florida at a fair price and they hold true to those values today. Customer service, integrity, and all of the forgotten values of the past are what you will receive when working with Certain Services, Inc. They have been involved in the water treatment business for over 20 years and service all makes and models. We offer a 100% satisfaction guarantee.
Certain Services, Inc. started in 2009 by Bill and Chris Certain as Certain Water Service. Bill started out as the soul service tech/sales rep/parts runner/installer (in other words he did it all). After about 2 years they added their first technician and soon after they added Kelly (their daughter) to answer the phones, dispatch and data entry. From there they bought out the residential side of a reverse osmosis (RO) company called, Harn RO. Mr. Harn had been building his drinking water systems for 30+ years and had evolved into a company that built municipal RO plants all over the world. The Certains took over the business with the goal of focusing on customer service. This turned out to be a huge blessing to the Certain family and the business.
Since then they have added 2 other technicians, another office staff member, a part-time sales consultant and recently, Chris Certain left her position as a senior staff accountant for Goodwill industries and started full time at Certain Services. In 2013-2016 Bill Certain served on the board for the Florida Water Quality Association while also pursuing his plumbing contractor certification.
Certain Services is now a state licensed plumbing contractor and an authorized WaterCare Dealer sense 2014. Along with WaterCare products, they also sell and service the CertainFlow line, their in-house built reverse osmosis systems.
Local Florida Reviews
Helen Lima
12:23 24 Jul 21
Very professional company and their people are amazing. I would recommend them to anyone who needs service for their water system. In this extreme heat Cody the tech did not try to take shortcuts, he stood out there completing everything that needed to be done. Kelly who answered the phone explained in detail what was needed to be done and answered all my questions extremely professionally. Great Company.
Dennis Diamond
13:18 12 Jul 21
Very pleased with Nick's work on our R/O system recently. He rebed the post carbon/calcite filter checked the system over and gave quotes on a constant pressure house pump!Thanks for the excellent service.D Diamond
Cyndi Gottschalk
19:32 07 Jul 21
Certain did a good, and fast job installing our new water softener. Hopefully it will continue working for years to come. I would give it 5 stars, but I’ve only had it a few days. So far so good.
James Smith
18:19 28 Jun 21
Great service, great product. I am very happy with my new water softener and reverse osmosis drinking system!
Sue Stang
16:11 22 Jun 21
Can not say enough about the tremendous service we received. What started as a estimate on our system turned out to be a save as pipes in the aerator had broke and our time with having water at all was near the end. Mark immediately put a plan into action and our system is in and working great. In comparing with other systems we received a tremendous value at a reasonable price. I can certainly see why they have such high reviews.Thank you Mark and crew!
Kimberly Soden
17:42 17 Jun 21
Called that morning after my usual (3+ years!) company did not return my phone calls after more than 24 hours since I noticed the issue. Was told someone could come out Friday morning, at the latest, unless a tech became available before then. I was unsure what to do, so I agreed. To my surprise, I got a call at 3pm that a tech was available. I was relieved that, at last, someone was on their way to help! Cody arrived and went right to work. He was professional, knowledgeable and respectful of the property and most importantly, fixed my well leak. It started raining (of course), and he kept plugging along, making progress. He kept me in the know with what he was doing. After an hour, the parts were replaced, and an invoice was produced which was more than fair. I am overjoyed that I found a company (and a tech) that surprised me in a good way. I will be calling Certain Services if I need help again. I much appreciated their responsiveness. Thank you!
Isabel Soto
15:41 17 Jun 21
response on time and efficient. Cody is excellent! Kelly is super diligent
Robert Kelly
18:42 14 Jun 21
Certain Services installed our water system seven years ago. During those seven years we have had no major problems. We have had a few minor, normal wear and tear, issues that, with a phone call were dealt with at a very reasonable cost, usually the same day or the next. The technicians are great and are more than willing to answer any questions that you might have in language that you will understand no matter your skill level. I would advise anyone with a plumbing or water problem to call this company.
randy cisne
22:34 25 May 21
Joe came out to repair my well Saturday afternoon! If he hadn’t I would have had to move my horses to another location for access to water! Certain Services is the best monthly maintenance servicer I have found in Charlotte County, and the fact that they are available on weekends for emergencies seals the deal for me. I give them the highest ratings across the board.
Jeanne Anderson
22:27 20 May 21
A follow up to my previous review...Absolutely wonderful!I have lived in this house for almost 13 years. This was my first experience with a well water system. Up until recently I've never had any problems, but I've always had that fear. The first problem we had was a few months ago and I didn't know who to call. Luckily, I called Certain Services. It was almost 5pm on a Friday, but you sent someone out within an hour and we were back up and running within an hour after that. What a relief. This time, I knew who to call, but didn't know if I could count on having as good an experience the second time around. I did! It was around 7:30AM when I discovered we had no water. Your answering service picked up my call. A few minutes after that a technician called me back. He assured me someone would be out to my house that day, but since he was going into a meeting, he asked me to call the office at 8:00 when it opened. I did that, and again was assured someone would be at my house that day. By early afternoon the problem was solved very quickly. The technician, Nick, knew the exact cause of our problem and fixed it right away.I can't tell you how stressful it is to not have water, but I also have peace of mind now knowing who to call when a problem arises. I can't thank you all at Certain Services enough.******I can't thank you enough for the quick and expert service we received from your staff on Friday.My husband called me at work around 4:30pm on Friday and told me we had no water from any of our faucets. We had been having water pressure issues and our dishwasher wasn't working, but I was shocked to hear him say "NO water". And it was close to 5pm on a Friday. I was in a panic. We have a "home warranty", so I called them first, but, I was told that wells weren't covered. I did a quick Facebook and internet search for recommended well contractors, but nothing looked right to me until I saw your website. It seemed to cover everything and didn't require me to make a diagnosis before calling.It was 4:45pm when I called and I was hoping you were still open. Amy was an angel on the phone and I soon stopped panicking. I packed up at work and headed for home. I was so surprised to see your truck already parked in front of my house when I got home! An hour later and a few good tips from Cody and our water was restored. We didn't have to cancel our weekend plans or board our dog and check into a hotel. And I didn't feel "ripped off". I felt taken care of and valued.Thank you and thank you to your staff for being so professional and caring.
Michael Kurek
20:08 20 May 21
I was having trouble with my well system, the pump motor cycled several times after the water was turned on in the house. I called Certain plumbing as I have used them before but didn't expect a repairman until next week, not only did they send a repairman out right away but they sent the boss. Needless to say he knew what he was doing and repaired the system and did a few extra things to. The bill was very reasonable too.
Rusty Newman
16:38 19 May 21
We awoke one morning to no water. I called Certain Service. They responded quickly. They had a tech in the area. After completing that job,Nick responded to our call. He immediately identified the problem and made the repair. He then checked all the equipment and found our softener was not working. Another quick fix. He answered my questions and was very explanatory on what he was doing. I will “Certainly” use this company without hesitation. We awakened to water this morning! Thanks Nick and Certain Service.
Ardath Hunter
21:38 26 Apr 21
Very professional service, great plumber, solved our problem efficiently.They deserve 5 Stars, without a doubt. Joe is a remarkably professional guy ,the best plumber in Venice, by far. Thanks.
Charlie Thornburg
21:17 22 Apr 21
Great company to work with, definitely use them again
Elena Porchneva
23:49 06 Apr 21
Cody is very professional efficient and knowledgeable technician. We'll definitely use this company in future and recommend it to our friends.
Wayne Sjostedt
17:42 24 Mar 21
Fast service- Honest people-Good products
J Synonymous
17:15 23 Mar 21
We had just bought our home and the second week our well pump failed. We were also interested in treating the water. We called Certain Services and they came out the next day. Jeremy came out amd was very informative and helpful. Being new to Florida we had no idea how bad the water can be. After a thorough water test we discovered that our well high has a very high salt content (which explained the white build up on the faucets). Jeremy gave us our options for fixing the water and we decided to go with a whole house R.O. system. 2 days later, Joe, Nick, and Cody arrived to install the system. All three guys were great! Very friendly, knowledgeable, clean and efficient! We LOVE our water! wonderful experience from start to finish!
Jeffrey Mueller
14:21 16 Mar 21
Needed a new water system to replace the old one. Didn't know exactly what I needed and so many I got a quote from said I needed a whole house RO system around $7500-10,000.Called Certain. Salesman came out, took water sample and analyzed it and I got a system that has no aerator tank to get moldy. Mys system is the newest technology installed by friendly, knowledgeable tech. My system went offline and I didn't know it until they called and sent a tech out the next day to get it back online...no charge.Quality equipment and quality company!They have earned my trust and business!
James Hartshorne
00:04 09 Mar 21
Fantastic customer service and very reasonable. Plan to stay with them for a long time. Thank you.
Chandler Wilhoit
20:55 24 Feb 21
Certain Services was great! Nick took care of our issue & answered all our questions thoroughly and professionally. Will definitely be using them again!
