About Certain Services, Inc.
Certain Services, Inc. is a family-owned and operated water treatment, plumbing and well equipment service company. From the beginning, Certain Services, Inc. have devoted themselves to providing top-quality service to their clients in Southwest Florida at a fair price and they hold true to those values today. Customer service, integrity, and all of the forgotten values of the past are what you will receive when working with Certain Services, Inc. They have been involved in the water treatment business for over 20 years and service all makes and models. We offer a 100% satisfaction guarantee.
Certain Services, Inc. started in 2009 by Bill and Chris Certain as Certain Water Service. Bill started out as the soul service tech/sales rep/parts runner/installer (in other words he did it all). After about 2 years they added their first technician and soon after they added Kelly (their daughter) to answer the phones, dispatch and data entry. From there they bought out the residential side of a reverse osmosis (RO) company called, Harn RO. Mr. Harn had been building his drinking water systems for 30+ years and had evolved into a company that built municipal RO plants all over the world. The Certains took over the business with the goal of focusing on customer service. This turned out to be a huge blessing to the Certain family and the business.
Since then they have added 2 other technicians, another office staff member, a part-time sales consultant and recently, Chris Certain left her position as a senior staff accountant for Goodwill industries and started full time at Certain Services. In 2013-2016 Bill Certain served on the board for the Florida Water Quality Association while also pursuing his plumbing contractor certification.
Certain Services is now a state licensed plumbing contractor and an authorized WaterCare Dealer sense 2014. Along with WaterCare products, they also sell and service the CertainFlow line, their in-house built reverse osmosis systems.
Local Florida Reviews
Debbie Mcphee
20:04 30 Sep 21
Certain Well Services gave us fantastic service. They were prompt, friendly and knowledgeable. Would definitely use them again.
Stew Rowles
14:59 29 Sep 21
I was extremely pleased with the Certain Services technician and his approach and knowledge. He took the time to explain to me how the water treatment system operated and what needed to be done as regular maintenance. It is never a good experience to learn you are in need of a major component replacement, but the technician fully explained our options and the impact of our non-functioning water softener.We will be making a decision very soon on replacing the water softener and based upon our initial exposure, it will Certain Services who does the work.
Edward Faiola
18:53 13 Sep 21
Very professional from the call to make the appointment to service personnel coming out..
Lisa Baird
00:49 31 Aug 21
These guys are great! Our well pump went down and they replaced and it had it up and running within a few hours. I would highly recommend them.
P SWASEY
16:47 30 Aug 21
Class act company! So glad that we took the time to investigate a few companies and RO Systems. That being said Certain is definitely the #1 choice. From the 1st day when calling the office (Kellie) answered the phone set an appointment and kept the appointment showed up on time!Bill (Owner) came out tested our water and sat down and explained the findings and what was the only choice obviously with such high TDS also broke everything down so WE could understand exactly what we were getting. (Other companies just throw prices at you) He showed us the products and what it would look like outside also. (NO PRESSURE) You have a choice to maintain the system on your own or sign up for the monthly warranty & service program. Which for us was a no brainer to have them do it & very reasonable monthly price. (For what we are saving to eliminate bottle water alone covers the cost)After deciding YES we are going with this system, it was a little after 5pm (Kellie) answered again put us on the schedule right away told us guys will be here at 8:30am and that they were! Ready to work! Had the entire system up and making water by 5:30pm DONE! Gave me instructions on flushing the inside the next day and said 3 days you will have perfect water. Well yes we have perfect water AT EVERY FAUCET!!!I was outside saw a small leak coming from a pipe called office AGAIN (Kellie) answered my call said no problem ! Today showed up to fix it!!So if you are looking for PERFECT WATER definitely give CERTAIN SERVICES A CALL you will not be disappointed!
Janis Hartman
13:23 17 Aug 21
We have used Certain Services since moving to North Port 5 1/2 years ago. The company is very reliable and technician are courteous and knowledgeable. We recently found ourselves without water due to pressure valve. They were very prompt responding and had us up and running. I would highly recommend Certain Services for all of your water and pluming needs.
Rachel Jorgensen
18:14 14 Aug 21
I have had several companies come out to service my well over the years and every one has recommended expensive repairs/upgrades that were unnecessary. The technician from Certain services was willing to spend time to educate me on how to maintain the equipment I have. Some of it is very old but he did not try to push expensive replacement, he was very honest and did an amazing job! I will be using and recommending Certain for all my well and plumbing needs!
Dawn Sturm
14:06 05 Aug 21
Joe was the hero of the day for me. He was pleasant, professional, helpful, friendly, and he got everything done very quickly. I asked him for his card in case I have an issue somewhere down the road. I would recommend your service and say a 5 star rating.
Lisa Lanham
14:18 03 Aug 21
I’ve been using Certain Water Service for years and they are excellent. I’ve had them install an entire new system and complete scheduled maintenance and am very happy with their service. There customer service is quick & responsive to my requests and keeps me up to date on any issues.
Helen Lima
12:23 24 Jul 21
Very professional company and their people are amazing. I would recommend them to anyone who needs service for their water system. In this extreme heat Cody the tech did not try to take shortcuts, he stood out there completing everything that needed to be done. Kelly who answered the phone explained in detail what was needed to be done and answered all my questions extremely professionally. Great Company.
Dennis Diamond
13:18 12 Jul 21
Very pleased with Nick's work on our R/O system recently. He rebed the post carbon/calcite filter checked the system over and gave quotes on a constant pressure house pump!Thanks for the excellent service.D Diamond
Cyndi Gottschalk
19:32 07 Jul 21
Certain did a good, and fast job installing our new water softener. Hopefully it will continue working for years to come. I would give it 5 stars, but I’ve only had it a few days. So far so good.
James Smith
18:19 28 Jun 21
Great service, great product. I am very happy with my new water softener and reverse osmosis drinking system!
Sue Stang
16:11 22 Jun 21
Can not say enough about the tremendous service we received. What started as a estimate on our system turned out to be a save as pipes in the aerator had broke and our time with having water at all was near the end. Mark immediately put a plan into action and our system is in and working great. In comparing with other systems we received a tremendous value at a reasonable price. I can certainly see why they have such high reviews.Thank you Mark and crew!
Kimberly Soden
17:42 17 Jun 21
Called that morning after my usual (3+ years!) company did not return my phone calls after more than 24 hours since I noticed the issue. Was told someone could come out Friday morning, at the latest, unless a tech became available before then. I was unsure what to do, so I agreed. To my surprise, I got a call at 3pm that a tech was available. I was relieved that, at last, someone was on their way to help! Cody arrived and went right to work. He was professional, knowledgeable and respectful of the property and most importantly, fixed my well leak. It started raining (of course), and he kept plugging along, making progress. He kept me in the know with what he was doing. After an hour, the parts were replaced, and an invoice was produced which was more than fair. I am overjoyed that I found a company (and a tech) that surprised me in a good way. I will be calling Certain Services if I need help again. I much appreciated their responsiveness. Thank you!
Isabel Soto
15:41 17 Jun 21
response on time and efficient. Cody is excellent! Kelly is super diligent
Robert Kelly
18:42 14 Jun 21
Certain Services installed our water system seven years ago. During those seven years we have had no major problems. We have had a few minor, normal wear and tear, issues that, with a phone call were dealt with at a very reasonable cost, usually the same day or the next. The technicians are great and are more than willing to answer any questions that you might have in language that you will understand no matter your skill level. I would advise anyone with a plumbing or water problem to call this company.
randy cisne
22:34 25 May 21
Joe came out to repair my well Saturday afternoon! If he hadn’t I would have had to move my horses to another location for access to water! Certain Services is the best monthly maintenance servicer I have found in Charlotte County, and the fact that they are available on weekends for emergencies seals the deal for me. I give them the highest ratings across the board.
Jeanne Anderson
22:27 20 May 21
A follow up to my previous review...Absolutely wonderful!I have lived in this house for almost 13 years. This was my first experience with a well water system. Up until recently I've never had any problems, but I've always had that fear. The first problem we had was a few months ago and I didn't know who to call. Luckily, I called Certain Services. It was almost 5pm on a Friday, but you sent someone out within an hour and we were back up and running within an hour after that. What a relief. This time, I knew who to call, but didn't know if I could count on having as good an experience the second time around. I did! It was around 7:30AM when I discovered we had no water. Your answering service picked up my call. A few minutes after that a technician called me back. He assured me someone would be out to my house that day, but since he was going into a meeting, he asked me to call the office at 8:00 when it opened. I did that, and again was assured someone would be at my house that day. By early afternoon the problem was solved very quickly. The technician, Nick, knew the exact cause of our problem and fixed it right away.I can't tell you how stressful it is to not have water, but I also have peace of mind now knowing who to call when a problem arises. I can't thank you all at Certain Services enough.******I can't thank you enough for the quick and expert service we received from your staff on Friday.My husband called me at work around 4:30pm on Friday and told me we had no water from any of our faucets. We had been having water pressure issues and our dishwasher wasn't working, but I was shocked to hear him say "NO water". And it was close to 5pm on a Friday. I was in a panic. We have a "home warranty", so I called them first, but, I was told that wells weren't covered. I did a quick Facebook and internet search for recommended well contractors, but nothing looked right to me until I saw your website. It seemed to cover everything and didn't require me to make a diagnosis before calling.It was 4:45pm when I called and I was hoping you were still open. Amy was an angel on the phone and I soon stopped panicking. I packed up at work and headed for home. I was so surprised to see your truck already parked in front of my house when I got home! An hour later and a few good tips from Cody and our water was restored. We didn't have to cancel our weekend plans or board our dog and check into a hotel. And I didn't feel "ripped off". I felt taken care of and valued.Thank you and thank you to your staff for being so professional and caring.
Michael Kurek
20:08 20 May 21
I was having trouble with my well system, the pump motor cycled several times after the water was turned on in the house. I called Certain plumbing as I have used them before but didn't expect a repairman until next week, not only did they send a repairman out right away but they sent the boss. Needless to say he knew what he was doing and repaired the system and did a few extra things to. The bill was very reasonable too.
