About Certain Services, Inc. & WaterCare

1736559029

Our service man was Joe, he arrived earlier than expected which was a blessing since we were without water. He was very knowledgeable, took the time to explain every answer for every question I had. On top of fixing the pipes to the well, I asked if he could explain my water softener and how to set my timer. He explained everything and set my timer to go off at a better time. Joe and his helper were very polite and respectful. I am very satisfied with the work completed and the cost. Definitely my go to company anytime I need such service and Joe my go to guy....Thank you Certain Services

Kevin Ronald

1735751461

Extremely knowledgeable staff. The sales person, owner admin and technician all were competent and did exactly what they said they would do. Certain was also the lowest quote I received out if 3 providers.

Ji Qiu Fehr

1735683222

I have used them for months now .Everyone is super helpful and Professional. i recommend them to everyone I know.

Heidi Qualk

1735666377

We have used Certain Service several times and they have always come thru for us. Each time our tech has been Cody and he is the best. I mention his name when I call just to hint it’s who we want. I would recommend them highly and have many times!

Cathy Breithoff

1734776332

Ken Stafford

1733966767

Service was excellent. Very fair prices. Service man didn’t pressure me to buy any other parts, like I have had experience with other companies.HIGHLY recommend this company.Kenneth Stafford

Don Ezzo

1733874546

Bill and Chris thanks so much for all the work and great products that you guys installed for us. Joe did a fantastic job and did the job as if he was doing it for himself on his own property. I feel that everyone involved was honest and fair with us. Kelly did a great job when I first came into the office. It is hard to find a company that does what they say and comes to the job prepared. I will recommend you guys to anyone in need of a water treatment system. Thanks again for a quality job done on time and will call if anything else is needed.

Angela Allard

1731898371

You simply don't get better service than this crew. If service after the sale means anything to you, this is the business you're looking for...from the owner to all his employees. They earn your trust

Leon Lareau

1731360784

Installing a new service and then forgetting who you are seems the way of businesses today. Not this company. I had what I thought was an issue with my filtration system. Bill came out to our house and checked out the system himself, located the problem, and fixed it for me. It was bacteria in the hot water heater and had nothing to do with the filtration system, but he fixed it anyway. This is the kind of company and people you want to be doing business with. They have my highest recommendation.

Robert Feiler

1730923681

I just had a great experience with Certain Services. Easy to schedule, kept updated about arrival and Joe (my technician) was courteous, thorough and informative as he changed the filters in my reverse osmosis system. He also checked out problems I’m having with one of my toilets and he gave a clear and honest assessment of the internal mechanism as he saw it.

Daniel Maraio

1730911268

Good job by Tyler. No overpricing and explained things carefully. Recommend. Got the job done

Elizabeth Owens

1730488814

I had an amazing experience with your company. The appointment was set, confirmed and fulfilled promptly. The technician Joe was extremely thorough, knowledgeable and professional. We spoke from site and he repaired the issue quickly. The pricing was very reasonable. I will definitely use your company again in the future.

Marsha B

1730476805

This company —especially Joe—continuing to amaze and impress me!! Their commitment to their customers is unsurpassed, and the knowledge base they possess is stunning! I honestly have never had such quality service from any company before! Kudos to the team—-I am forever loyal!

Gregory Ritz

1730409146

Very good company! Efficient scheduling system, accurate information and times provided. The Techs are extremely well versed (pun intended), know their stuff. arrive on time with what they need and repair/replace/fix the problem. Really pleased with the professional service and reasonable pricing.

Tatyana Martinez

1730398598

Great service! Easy scheduling, knowledgeable and thorough tech. I highly recommend Certain Services.

Cindy Fogg

1729597925

Certain Services is reliable, dependable, knowledgeable, professional and has a knack for hiring the best! After 3 years using this company, I have never been disappointed. Thank you, Certain Services for taking the worry away by keeping my water purified and flowing!

Jean Hanson

1725895320

Everything was great, from the water test to the installation of the new system! Showers are a joy to take again!

kalijuri

1722282244

I have used Certain Services several times for my water tanks. They set up a pump and recently they connected another tank to the main one and added a 6 head pvc faucet set up. I love it! They do neat work and are timely. Thanks guys!

Jeffrey Adler

1721862951

Trevor, Kelly, Joe and Bailey did a great job of explaining Certain Services products, setting up a mutually agreeable install time and installing the water softener and reverse osmosis systems. I’ll happily recommend Certain Services to others as it was recommended to me!

Gretchen Williams

1721830179

We are so happy and excited that we found Certain Services, they are honest and prompt and always prefessional. Highly recommend to anyone looking for well service

Manmadharao Kasaraneni

1720604859

On time work was neat. It’s expensive hopefully it is worth it. Water tastes better hands feel softer

Krzysztof Markiewicz

1718906764

I am very satisfied costumer definitely have my recommendations

Andy Casino

1718071384

Jun 8My girlfriend texted me around 1pm that we had No water and I knew the Well Pump was dead so I called your Company and in 3 Rings my call was answered and I needed same day service so the Operator found me a Service Man (Cody) and He arrived at my home around 5pm and he had my 100 foot well done and working by 8 pm! This was greatly appreciated since I didn't Miss any work time or use any Vacation. Thank you so much for the prompt emergency service and a Big thanks to Cody because he was a great guy and that young man can work! Thanks Guys. Sincerely,Andrew J Casino

Mike Carignan

1714491019

I have been using this company since they replaced my last unit about 4 years ago. They always give prompt, professional service and during Ian the owner of the company came out as soon as possible to get me back and running. Great company!

Jamey

1714475787

Three years. Three contraptions. Still stinky water. ENTER BILL CERTAIN AND HIS FAMILY; OUR WATER IS BETTER THAN EVER!!! THANKS TO ALL OF YOU!! Bill was RIGHT! CODY did the REBED & IT'S PERFECT!!Jamey & GinaArcadia

Patrick Schlosser

1714166200

We had 2 separate jobs done by Certain Services and were both done quickly and solid. Corey installed a new water heater for us and the cost was average in our area. On a separate day we asked for Cody and he redid the plumbing under our kitchen sink and replace our rusting sink drain/strainer. He did it in just over an hour and the price was very reasonable in my opinion. He was pleasant and explained things in an easy to understand format. I will recommend Certain Services to others who need plumbing services.

Mike D

1713884896

We were very impressed with Trevor, the sales representative who had a no high-sales pressure approach, highly knowledgeable and experienced. Great sales presentation! Trevor provided a wealth of information and answered all our questions. He made us feel very comfortable with the service and the process.Cody, the installation technician was also very knowledgeable and experienced. He too answered all our questions to our satisfaction. Cody walked us through the process.At the first sign of any issue Certain Services and we can monitor error notifications via an app provided by the company.We are very pleased to have Certain Services manage our water system.Excellent custom service!

Chris Cary

1712163300

Where do I even begin. What a great experience with a family owned local company. I originally had big name water companies coming out but decided to take a chance on a local company that had a much superior product. Kelly set up my appointments and kept me informed throughout the whole process. Trevor came out and spent time testing out our water and walked us through the products they offered being careful not to over sell us products we don’t need. There was absolutely no pressure in making a decision to “sign today or we can’t hold the price” like other competitors. Trevor gave us 60 days to think it over and we knew by the next day Certain was the company we wanted to work with. Brian came out to install our water softener and RO system and from start to finish worked with my wife and I to make sure everything was exactly what we wanted and even suggested tips and tricks for us. Brian took his time and kept his work area clean. Brian walked me through every step of the processes making sure I knew exactly what was going on. I am absolutely blown away that there are still local small businesses that go above and beyond and treat you like family still. I will be a long time customer now and recommending all my friends/family. Well done Certain! You have restored my faith in what true customer service should be like.

John Crabtree

1711136307

Highly recommend this company, Brian the technician did an Excellent job fixing are leak in the concrete wall. Thank you. Will highly recommend you to anyone for services. 3/18/24

suzy clark

1710361973

UPDATE MARCH 12, 2024Today Mr Cody did wholehouse pipe chlorinationtreatment. Chlorine sits inpipes for six hours then weran all cold taps and outsidespigots for one minute asinstructed. Some black watercame out of the tap whereinitial odor was detected.No more odor, all is well 👍Great Job once again Codythank you so much andCertainly Great Services!!(Last week cold water smellinglike sulphur.Cody came todiiscover source of odor,Water tested and determinedbacterial contamination likelydue to water sitting stagnantduring week of no power afterIan. Hydrogen peroxide treatmentToday Step one. Follow up next weekwhole house pipe chlorination.See above 👆).UPDATE AUGUST 9, 2023Joe came and did maintenance and annual exam on our sulfur blocking filter system flushed out jets with peroxide did great job very thorough brilliant professional and nice guy who likes dogs(our Lucy gave him👍)Thanks for great work we’re in good hands you guys came highly recommended by our neighbors on Cromey Rd.Christmas Eve 2022:Gary walked us through video call ☎️house full of sulfur gas had to resetand restart timers after poweroutage very brilliant guy got itall taken care of before guestsarrived. Thanks mucho!Mark and Cody took excellent careof our home and family. Provided anexpert professional evaluation ofour home’s urgent problem ofsulphur smell from faucets.Diagnosis was faulty filteringmaterial in sulphur blocker.Replaced bad material with highquality professional grade filterand chlorinated our pipes with great skill and expertise. These guys know what they are doing.Also great treatment from Kelly who manages this teamOur neighbors referred usto these guys and we will call themagain for any water or wellproblems. CERTAINLY thankfulfor your help.Clark FamilyNorth PortUpdate: We ran into anotherbig sulfur gas major stinko problemLate June. It was a real complexconundrum but Cody hung in there with us he took his time and put 110%effort into it and expertly brilliantly figured out and fixed what was wrong.Nick manned the “crisis line” over weekend providing support andgot us through till Monday morning.Certainly Great ServiceThanks mucho you guys.

Jeff Keyser

1710249927

Bill and his staff have always stepped up to the plate, built my new system, explained everything and now continues to provide exceptional monthly service. You provide excellent service here in Charlotte County and we appreciate it.

Stacey Little

1709737232

We had a great experience from start to finish. The entire staff is wonderful to work with and very knowledgeable on their products. Kelly was the first person I had contact with and she sent a very thorough email and went over a lot of things to get the ball rolling. Trevor came out and he did a fantastic presentation and showing us how the system would improve our water. Dylan did an outstanding job on the installation! He made sure we were happy with the location of the system.It really shows how much pride everyone in the company takes in their work at Certain Services.I would highly recommend them to anyone looking for a water filtration system!Many Thanks!Stacey L

Mike Thomas

1709304140

When we wanted to add softened water and an RO system to our condo, we spoke with 3 possible companies. Trevor came to my place and checked the water quality, was timely, knowledgeable, informative and a pleasure to deal with.He arranged installation by Joe who was skilled, thoughtful, punctual, clean, and most concerned about a neat and well run install. Joe was excellent! The system we are already enjoying, from soft water showers to high quality drinking water at the sink (plumbed into the fridge, ice maker and dishwasher too!)Thrilled with the quality of service, product and pricing was better than compared companies!First time in awhile that I feel I got service and value while being left with a good overall feeling…Thank you for doing a wonderful job!Mike and Ann Thomas

Sally Hall

1708891220

It was great to reach someone on the phone first try (as several other companies I left messages with didn’t even call back) and schedule next day appt. The service technician (Joe - really seemed like a plumbing service expert) He explained everything and completely cleaned up from cutting into the drywall. My first time using this family run company was a really good experience and I would choose them again.

Marchella DAntuono

1708366742

The absolute best customer service!! I needed them three times in the past 2 weeks as an emergency call and troubleshooting and they were right there for me! A great staff that is knowledgeable too.

nikki

1708189492

We had our well pipe burst on Wednesday after 6pm, panicking I didn’t know who to call, I searched in the area and found Certain Services. The after hours answering service was quick and extremely easy to talk to. Knowing it was valentines Day and most people are out, I didn’t expect a call so quick from their technician. Brian was able to help me on the phone get my water turned off and told me his boots just needed tied and he would be right there. Shortly after, he showed up ready to work. It had already started to get dark so we knew time was limited. He was able find the issue, work fast, and unfortunately due to it being to dark he wasn’t able to finish that night. Thankfully he retuned first thing in the morning and fixed us right up! We are very impressed with his time, ability, and commitment to making sure this was taken care of and fast! If you need a service that has quality customer service, fair prices, and one of the best techs out in the field, I say give them a call because they made sure we were fully taken care of in an extremely vulnerable situation.

Jacques Marseille

1706651384

Incredible service as always. Joe was prompt and efficient. I’ll always use certain services

FER VAR

1706321365

Like always I have received excellent service, I will recommend to anyone needing your professional services.

R Dias

1706282632

Certain Services is excellent. Real value provided with superior water treatment systems, responsive customer service and post sales support always available by phone or email. Thank you Certain Services. All the best in 2024 and beyond.

Dalia Chavarria

1704743828

Ken Robinson

1704730241

Had Certain Services install 2under sink RO system in our home and are total pleased with their work. Very professional from start to finish.

Beverly Asmutis

1703107759

They came, they saw, they cleaned and inserted new water filters, exactly what they were hired to do; no fuss, no mess, no problems. They are on yearly call to continue their work at my house.

John Parker

1702658740

Certain Services deserves 10 stars!!! Bill Certain did a very thorough job of testing our well water and explaining why a whole house reverse osmosis (RO) system was the best way to produce pure drinking water. Other companies just wanted to buy their water treatment systems, even if it left a lot of total dissolved solids in our water. We are so happy with our new RO system, and the honesty, integrity, and professionalism of Bill Certain and his service and office teams! The "Certain Care" monthly service has given us peace of mind and is inexpensive compared with other companies. Certain Services is the BEST!

diana tapelt

1702098173

Got our RO system about two years ago and are very pleased with the system as well as the continued excellent service they provide. Certain Services is the best choice we made in upgrading our home since we moved in. Can’t recommend them enough.

Richard Sellers

1700672202

Fast, friendly, and professional

Robert Hayes

1700168224

Excellent response time, efficient and proficient in making repairs. Our go to plumber for leaks, water conditioning, hot water heater. Highly recommend!Cody did an excellent job servicing our system. Punctual, efficient and very thorough.Very happy with Cody and Certain Services.

Local Info

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